Your Trusted Partner
In Business Growth
As the leader of Business Process Outsourcing (BPO) in Indonesia, we are committed to provide top-notch and consistent services that drive success.
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Industry Professionals
NP Staff
Agent Capacity
Industry Professionals
NP Staff
Agent Capacity
Elevate customer experience with seamless contact center solutions
Our expert contact center solutions, powered by professional agents, ensure consistent high-quality interactions in every touchpoint. Choose the service that best suits your needs:
1. Partial Managed Service
2. Fully Managed Service
3. Labour Supply
Boost business efficiency through transactional process outsourcing
Streamline your operations with our transactional process outsourcing services. We specialize in:
1. Walk-in Customer Service
2. Assessment Processes
3. Data Entry
4. Loyalty Management
5. Direct Sales
6. Outbound Call Services
Experience smooth and secure IT operations with IT managed services
Our managed IT services offer comprehensive solutions to ensure your system runs smoothly and securely. Monitoring, Managing, and Maintaining Email Systems, Internet, Intranet, Asset Management, Disaster Recovery, Network Management, Server Management, Database Management, Helpdesk, Enterprise Security, Payment Gateway, and more.
Unlock growth to achieve success through value-added solutions
We empower businesses to reach their full potential with our value-added solutions.
- Motivation and soft skills programs delivered by certified and experienced trainers.
- Advanced online training platform and in-person workshops to expand your team’s expertise.
Remove inefficiency in your contact center with innovative IT solutions
MitraComm, powered by Phintraco Group and backed by leading global ICT partnerships, provides the innovative IT solutions you need to streamline operations, improve customer satisfaction, and gain a competitive edge. We ensure our solutions to deliver greater scalability, flexibility, and efficiency in your contact center operations.
Build lasting customer relationships with our proactive engagement and swift reactive support
Boost exceptional customer engagement with our dual approach:
- Reactive: Ensuring swift and effective responses to customer inquiries across all channels.
- Proactive: Developing compelling content and targeted campaigns to proactively engage your audience.
Bring exceptional service across all channels with integrated omnichannel
Our omnichannel platform connects all customer touchpoints, ensuring effortless integration across social media (Facebook, Twitter, Instagram), email, chat widgets, SMS, and Telegram to enhance your brand’s image and credibility.
Empowering business efficiency with our advanced digital services
We offer a diverse range of solutions to help businesses achieve operational excellence and boost customer experience. Our services include:
1. Digital Monitoring Tools
2. Digital CRM
3. Call Monitoring
4. Voice Recording System
5. Interactive Voice Response
CEO, PT ABC
